What types of telecom subscriptions does hype SWISS offer?
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hype SWISS offers Mobile, Internet Wi-Fi, vitamin-packed TV, fixed-line telephony and Fruit Baskets that allow several services to be combined. The offers cover different needs: calls, SMS, mobile data, roaming, fibre Internet, home Wi-Fi, TV replay, fixed-line telephony, combined solutions and local support.
Example: a single person may choose a Cherry Mobile subscription and an Apple Internet offer. A family may prefer a more complete basket including Internet, TV, Mobile and Fixed-line services.
How do I choose the right Mobile subscription?
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The right Mobile subscription depends on your actual usage. An entry-level Mobile offer may be enough for calls, SMS, emails and standard browsing. A more complete offer will be better suited to customers who use a lot of data, travel regularly or want more comfort with roaming, 5G, eSIM or priority support.
Example: if you mainly use WhatsApp, calls, emails and light browsing, a Mobile Basic offer may be sufficient. If you watch videos, use your phone as a hotspot or travel regularly, a Mobile Classic or Premium offer will be more suitable.
Can I keep my current phone number?
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Yes. Number portability allows you to keep your current number when joining hype SWISS. The aim is to make switching operators as simple as possible, without having to share a new number with all your contacts.
Example: you are currently with Swisscom, Sunrise, Salt or another operator. You choose your hype SWISS subscription, request number portability, and your number is transferred so your contacts can continue to reach you as usual.
Which network does hype SWISS use?
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hype SWISS relies on high-performance network infrastructure to provide a reliable Mobile and Internet experience, depending on the offers, coverage areas and available technical conditions.
Example: actual network quality may depend on your location, building, available coverage, device and technical conditions. This is why it is always recommended to choose an offer that matches your real usage.
Are hype SWISS Internet subscriptions suitable for remote work?
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Yes. Internet Wi-Fi offers are suitable for several uses: browsing, streaming, remote work, video calls, gaming, cloud services, content creation or professional activity. Depending on the selected offer, customers may benefit from a faster connection, better Wi-Fi, suitable equipment or useful options for professional use.
Example: for a small apartment and everyday use, a basic Internet offer may be enough. For a family with several connected devices, a faster offer will be more comfortable. For a creative studio, gamer, video professional or activity requiring large uploads, a very high-speed offer will be more suitable.
Do I need to check my address eligibility before subscribing to Internet?
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Yes. The availability of Internet offers may depend on the address, building, infrastructure, OTO ID and technical conditions. It is therefore recommended to check address eligibility before choosing an Internet offer.
Example: two buildings on the same street may not have exactly the same infrastructure. It is therefore better to check the address before choosing a high-speed or very high-speed fibre offer.
What does the vitamin-packed TV offer include?
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The vitamin-packed TV offer provides a modern TV experience with TV channels, replay, comfort features, image quality depending on the offer, and use on compatible devices.
Example: a TV Classic offer may suit simple TV usage with main channels and replay. A TV Premium offer will be more suitable for customers who want more channels, extended replay, cloud recording or a more complete experience.
Is fixed-line telephony still useful?
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Yes. Fixed-line telephony remains useful for households, freelancers, practices, shops, offices and businesses that want to keep a Swiss fixed number. It can also strengthen the credibility of a professional activity or provide a simple solution for incoming calls.
Example: a practice, salon, association or freelancer can keep a fixed-line number to reassure clients while using Mobile for travel and mobility.
What is a Fruit Basket?
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A Fruit Basket allows you to combine several hype SWISS services into one simpler, clearer and more advantageous offer: Mobile, Internet, TV and fixed-line telephony.
The principle is simple: the more “fruits” you add to your basket, the more you benefit from a discount on your subscriptions. With the Mix & Save program, you receive a -3% discount from 2 fruits and a -5% discount from 3 fruits, in addition to the first month free, according to the applicable conditions.
Example: instead of subscribing separately to Internet, TV, Mobile and Fixed-line services, a household can choose a basket such as Grapefruit, which groups several services into one single formula that is easier to manage, more coherent for everyday use and more financially attractive.
It is an ideal solution for families, couples, shared households, freelancers or small businesses that want to centralise their telecom services with a complete, practical and scalable offer.
Are hype SWISS subscription prices competitive?
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Yes. hype SWISS offers are designed to provide excellent value for money in the Swiss market. For equivalent or superior services, the offers may generate significant savings, potentially reaching around 30%, depending on the configurations compared, current promotions, included options, activation fees and contractual conditions.
This comparison must, however, be checked regularly, as the prices, promotions and conditions of the main competitors change over time.
Example: a customer should not compare only the monthly price. They should also look at data, roaming, network, support, eSIM, number portability, activation fees, included services and flexibility. A hype SWISS offer that is slightly more expensive than a very limited promotion may still be more attractive if it includes more services, fewer constraints or better support.
For equivalent or superior services, hype SWISS subscriptions may offer savings of up to around 30% compared with certain comparable offers from the main Swiss operators, subject to the promotions, options, conditions and prices in force at the time of comparison.
Can I change my subscription along the way?
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Yes, according to the applicable conditions. A customer can generally upgrade or adjust their subscription when their needs change, for example by moving to a higher plan to get more data, more speed, more TV channels or more services.
Example: if you use more data than expected, you can move to a more complete Mobile offer. If your usage decreases, you can request a lighter offer according to the applicable conditions.
What happens in case of coverage, speed or availability issues?
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Performance may depend on many factors: network, infrastructure, building, equipment, physical obstacles, interference, maintenance or technical conditions. Announced speeds, performance, deadlines, coverage and availability should therefore be understood as indications or targets, unless a specific written commitment is provided.
Example: an advertised fibre speed may depend on address eligibility, internal installation, the router used and the number of connected devices. This is why address verification and choosing the right equipment are important.
