Support & FAQ · 24/7 Geneva
We're here.
Really.
Human support 24/7 from Geneva. No bot, no hold music, no transfer to another city. A real human who speaks your language.
< 2h
Avg. response time
98%
Customer satisfaction
24/7
Availability
4+
Languages spoken
01
Frequently Asked Questions
Clear answers,
no asterisks.
Service active from signup, invoice 0.– for month 1. Billing starts month 2, no automatic renewal. You cancel, we stop.
Yes. Upgrade: free and immediate. Downgrade or cancel: takes effect next month, no fees after 3 months.
Yes. Cancel with 30 days notice, from the portal or by email. No fees after 3 months.
Yes! Free transfer to new address within 10 days, if technically available. If not, cancel penalty-free.
02
Write to us
Didn't find it?
Talk to a human.
03
Network status
All green.
Mobile (Swisscom + Salt)
Operational
Fibre Internet
Operational
Vitamin TV
Operational
VoIP Landline
Operational
Customer portal & API
Operational
Last updated : 2026-04-20 09:42