Personal & Business Mobile · Landline · Wi-Fi · TV 24/7 Swiss support from Geneva Symmetric fibre up to 10 Gbit/s Installation in under 7 days
Support & FAQ · 24/7 Geneva

We're here.
Really.

Human support 24/7 from Geneva. No bot, no hold music, no transfer to another city. A real human who speaks your language.

< 2h
Avg. response time
98%
Customer satisfaction
24/7
Availability
4+
Languages spoken
AI
AI assistant

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An AI assistant that searches our FAQ and replies in seconds. For account-specific questions, sign in to your customer portal.

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AI assistant that searches our FAQ. For account-specific questions, sign in to your portal.

01
Frequently Asked Questions

Clear answers,
no asterisks.

Service active from signup, invoice 0.– for month 1. Billing starts month 2, no automatic renewal. You cancel, we stop.

Yes. Upgrade: free and immediate. Downgrade or cancel: takes effect next month, no fees after 3 months.

Yes. Cancel with 30 days notice, from the portal or by email. No fees after 3 months.

Yes! Free transfer to new address within 10 days, if technically available. If not, cancel penalty-free.

02
Write to us

Didn't find it?
Talk to a human.

03
Network status

All green.

Mobile Operational
Fibre Internet Operational
Vitamin TV Operational
VoIP Landline Operational
Customer portal & API Operational

Last updated : 2026-04-20 09:42

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